Refund policy

Replacement, Exchange & Wallet Refund Policy

Last Updated: May 20, 2026

Welcome to FalconDrip.com

At FalconDrip, we are committed to delivering premium-quality apparel and a smooth shopping experience to every customer. As an independent growing fashion brand, we currently operate on a Replacement & Store Credit model instead of a traditional return-and-refund system.

Please read our policy carefully before placing an order.

Our Policy at a Glance

✅ Replacement available for damaged or wrong products
✅ Size exchange available
✅ Store wallet refund available in eligible cases
❌ No direct bank/UPI/card refunds
❌ No product returns for cash refunds


1. Replacement Eligibility

We provide replacements under the following conditions:

  • Product received is damaged or defective
  • Wrong product delivered
  • Size issue and customer wants a different size

To be eligible for a replacement:

  • Request must be raised within 3 days of delivery
  • Product must be unused, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Clear photos/videos may be required for verification

Once verified, our team will process the replacement request.


2. Size Exchange Policy

We understand sizing concerns can happen while shopping online.

If your ordered size does not fit properly, we offer a size exchange subject to stock availability.

Conditions for size exchange:

  • Exchange request must be made within 3 days of delivery
  • Product must be unused and unwashed
  • Original tags and packaging must be available
  • Customers may need to bear exchange shipping charges (if applicable)

We strongly recommend checking the size chart carefully before placing your order.


3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item
  • A manufacturing defect
  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos/videos of the issue
  • Packaging images
  • Unboxing video (recommended for faster verification)

After successful verification, we will arrange a replacement at no extra cost.


4. Falcon Wallet Refund Policy

Customer trust is extremely important to us.

If a customer does not wish to receive a replacement product, eligible approved amounts may be credited to the customer’s Falcon Wallet instead of the original payment method.

Falcon Wallet credits:

  • Can be used for future purchases on FalconDrip.com
  • Will appear inside the customer account wallet section
  • Never expire unless stated otherwise
  • Are non-transferable
  • Cannot be withdrawn as cash
  • Cannot be transferred to bank accounts, UPI, cards, or other payment methods

This system allows customers to shop confidently while helping us maintain a safe and fair shopping environment.


5. No Direct Return & Refund Policy

At FalconDrip, we currently do not support:

  • Direct product returns
  • Cash refunds
  • Bank refunds
  • UPI refunds
  • Credit/debit card refunds

We only provide:

  • Product replacements
  • Size exchanges
  • Falcon Wallet credits in eligible cases

This policy helps us:

  • Maintain product hygiene and quality standards
  • Prevent misuse and fraudulent return activities
  • Reduce operational losses as a growing startup brand
  • Continue offering premium-quality products at fair pricing

Once an order is delivered successfully, it cannot be returned for a monetary refund.


6. Non-Eligible Cases

Replacement, exchange, or wallet credit requests may be rejected if:

  • Product has been used, washed, or damaged after delivery
  • Original tags or packaging are missing
  • Request is raised after the allowed time period
  • Incorrect item is sent back during exchange
  • Damage is caused by customer misuse
  • Minor color variations occur due to lighting or screen differences


7. Order Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.


8. Shipping Charges

Shipping charges, COD charges (if applicable), and handling charges are non-refundable.

For size exchanges, additional shipping charges may apply depending on the location and exchange request.


9. Contact Us

For replacement, exchange, or wallet-related support, contact us at:

Email: support@falcondrip.com
Instagram: @FalconDrip
Business Hours: Monday – Saturday, 10 AM – 7 PM

We aim to respond within 24–48 business hours.